Store Policies

Welcome to Aurumé Silver. Your trust is important to us, and we are committed to providing a transparent and smooth shopping experience. Please review the following policies carefully before placing an order.

1. Shipping Policy
  • Processing Time: All orders are processed within 7-10 business days. Custom or personalized orders may take longer to dispatch. Read the product instructions carefully for the estimated delivery time.
  • Shipping Time: Domestic (India): 7–10 business days
  • International: depending on the destination
  • Shipping Charges: Actuals charged at the time of checkout
  • Tracking: Once your order is dispatched, you will receive an email or SMS with tracking details.
2. Return Policy
At Aurumé Silver, we take immense pride in offering pure silver handcrafted treasures that are as unique as they are timeless. As silver is a precious metal, we do not accept returns or exchanges once a purchase has been made.
 
To ensure complete transparency and satisfaction, we offer the following services prior to dispatch:
  • Video Call Assistance: Our team is available for live video consultations, allowing you to view your chosen piece in real time before confirming your order.
  • Authenticity Certificate: Every item from Aurumé Silver comes with a certificate verifying its purity and authenticity.
 
We deal exclusively in pure silver products, and our commitment to craftsmanship and quality is unwavering. For any queries or assistance before placing an order, feel free to reach out—we’re here to help you make a confident and informed purchase.
3. Cancellation Policy
Order Cancellation: You can cancel your order within 12 hours of placing it by contacting our customer service team. Once the order is shipped, it cannot be cancelled.
Custom Orders: Custom-made or engraved items cannot be cancelled once processing has begun.
4. Privacy Policy
  • We value your privacy and ensure the security of your personal information.
  • Information Collected: We collect personal data like name, email, phone number, shipping address, and payment details to process and deliver your order.
  • Data Use: Your data is used strictly for order fulfillment, promotional updates (if subscribed), and customer service.
  • Third Parties: We do not sell or share your personal information with third parties except trusted logistics or payment service providers necessary to fulfill your order.
5. Terms of Use

By using this website, you agree to:

  • Use the site for lawful purposes only
  • Not copy or reuse our designs, content, or imagery without written permission
  • Accept that prices and availability are subject to change without notice
  • Aurumé Silver reserves the right to refuse service or cancel orders at our discretion.
Contact Us

For any queries, feel free to reach out to us:

📧 Email: support@aurumesilver.com

📞 Phone: +91-9870240417

📱Video consultations can be arranged as needed